How we verify providers
Every provider submits government ID, business registration where applicable, KRA/tax details for Kenyan hosts, proof of address and live selfie checks. Our team reviews each submission before the 'Verified' badge is awarded.
Triplona Trust Centre
Verified businesses. Direct payments. Zero booking commissions. Transparent membership. Trust is our strongest promise — here's how we deliver it.
Data Protection Registration
Triplona International Limited is registered with the Office of the Data Protection Commissioner (ODPC), Kenya, as a Data Controller under Identification No. 172-621C-315C. The registration is valid from 11 August 2026 to 11 August 2028.
View registration details
- Entity:
- Triplona International Limited
- Role:
- Data Controller
- Identification:
- 172-621C-315C
- Issuing authority:
- Office of the Data Protection Commissioner, Kenya
- Valid from:
- 11 August 2026
- Valid until:
- 11 August 2028
The registration certificate is held as a private compliance record. To verify the registration, contact hello@triplona.com or the Office of the Data Protection Commissioner, Kenya.
Why verification matters
A verified badge means a real person or registered company stands behind the listing — reachable, accountable and reviewable. It's how we replace anonymous middlemen with named professionals.
Data protection
We collect only what's needed to serve you. Verification documents are stored in a private, encrypted bucket accessible only to our compliance team. You can request access, correction or deletion at any time.
Fraud prevention
AI Watchtower scans messages for scams, impersonation and misleading offers. Because payments happen directly between customer and provider, no funds pass through Triplona to be reversed — trust is built on verified identities and community reporting.
Reporting suspicious listings
Every listing has a report button. Flags are reviewed within 24 hours and confirmed abuse triggers automatic suspension pending investigation.
Community standards
No harassment, no discrimination, no misleading claims, no fake reviews. Repeat violations end in permanent bans across every role.
Safety tips for travellers
Keep chats on Triplona, agree payment terms clearly in writing before travel, read recent reviews, confirm the verified badge and meet in public spaces first for in-person services.
Dispute resolution
Because Triplona never holds your money, we cannot refund a booking on your behalf. If something goes wrong, escalate the chat to a Trust & Safety ticket — our team mediates within 48 hours and can restrict the provider's account, suspend listings or issue permanent bans where warranted.
Spotted something wrong?
Report suspicious listings, impersonation or safety concerns directly to Trust & Safety. Every report is reviewed.