Trust, safety and governance come first: identity verification, moderation, AML/CFT screening and a dedicated safety process keep the community protected. Because Triplona does not receive or hold customer funds, disputes over the underlying service are resolved directly between the customer and the provider — we cooperate with lawful requests from regulators including the Financial Reporting Centre and KRA.
Trust, safety & governance
Triplona is built on quality and trust. Here's how we vet content, protect your data, and support every role across every region.
Listing vetting
Every stay, hotel, photographer and car hire service is reviewed by our moderation team before it goes live. Listings that don't meet quality or safety guidelines are rejected with feedback.
Content moderation
We continuously monitor user-generated content and act on community reports. Unsafe, misleading or fraudulent content is removed.
Data protection (GDPR)
You control your personal data. Request access, correction or deletion anytime. We collect only what's needed to personalize and secure your experience.
Borderless & multilingual
Content is offered across regions and languages. You can personalize to your home country or explore the entire world at will.
Communication & support
Built-in messaging connects travelers with hosts. Our support team and governance processes back every role and region.
Fair partnerships
Transparent listing-space subscriptions, direct provider settlement and room for future partnerships across new markets.
Data Protection Registration
Triplona International Limited is registered with the Office of the Data Protection Commissioner (ODPC), Kenya, as a Data Controller under Identification No. 172-621C-315C. The registration is valid from 11 August 2026 to 11 August 2028.
View registration details
- Entity:
- Triplona International Limited
- Role:
- Data Controller
- Identification:
- 172-621C-315C
- Issuing authority:
- Office of the Data Protection Commissioner, Kenya
- Valid from:
- 11 August 2026
- Valid until:
- 11 August 2028
The registration certificate is held as a private compliance record. To verify the registration, contact hello@triplona.com or the Office of the Data Protection Commissioner, Kenya.
Your data rights
Under GDPR and similar regulations you can request a copy of your data, correct inaccuracies, withdraw consent, or ask us to delete your account and associated content. Manage cookie preferences anytime from the banner, and contact our team to exercise any of these rights. This page is maintained by Triplona to answer common security and privacy questions and is not a legal certification.